FAQs

Below FAQ are some common concerns of our clients before purchasing the Jewelry, if you have other questions, please just send it to Info@xm0mx.com.

We process and ship orders from our New Jersey warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."

Your Jewelry will arrive individually wrapped and sealed to ensure they safely get to you. We recommend a jewelry organizer for storage, and a pouch for travel. You can purchase Xm0mX Jewelry pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.

This depends on the area you are ordering from. If you order from Europe, for instance, you will be charged with VTA duties. In other words, you will be liable for all import duties, customs and taxes. Please be aware that xmomx.com does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by xmomx.com , please contact your local customs office to find out more information if you are unsure of the charges.

Vault Points are just our way of saying thank you! You earn one Vault Point for every dollar you spend with us, and you can use those points on future orders. It’s super easy to earn points, and 10 points = $1 to spend on more sparkle. Vault Points are one-time use and non-refundable, so find something you love!

To apply Vault Points to your order, first make sure you are signed into your account. While viewing your shopping cart, there will be a gray box on the right-hand side that says "Using Vault Points?" After you click into the box, you can choose to apply the maximum amount of points available (on the left), or just apply some of the points to your order (on the right). Please note, vault points are one time use. Additionally, if you return an order, the vault points earned on that order will be deducted from your account.

We love working with a huge range of unique personalities and brands and do so through a wide variety of programs, including Guest Bartender. If you are interested in working with us as a brand or personality partner, please reach out to info@xmomx.com. (Note: If you are an active blogger, please reach out to info@xmomx.com with all inquiries).

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks; you can find an item's production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have questions about your custom piece, please email info@xmomx.com.

We deliver your items for free. This depends on the item and the amount of money you spent on your purchases. However, in the shipping page you can see the details about the shipping processes and costs.

Our Jewlery are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.

To keep your jewelry at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that are not solid gold should never be worn in the shower, the pool or the ocean. Also pack your jewelry carefully for travel, we recommend always storing them in your carry-on luggage.

To reach our team you can use the 24/7 Live Chat on the website, or email us at info@xmomx.com .