Product Commitment

EVERYDAY FINE

Our 18K Guarantee: The Everyday Fine collection is hand-crafted using superior 18K gold that stands up to wear, tear, and tarnish better than many wildly expensive brands. What makes us so sure? We “test-wore” the collection for a year; traveled to 9 countries, 186 meetings, and 3 festivals (or was it 4?). If you’re not completely thrilled with your Everyday Fine purchase, contact our SWAT team at info@xmomx.com for assistance. All Everyday Fine items come complete with a luxe black pouch for storage to keep your jewelry safe from the elements when not in use. To keep your Everyday Fine item at its best, please avoid contact with any moisture and liquid cosmetics, and do not wear in the shower.

QUALITY GUARANTEE

If your jewelry is less than perfect upon arrival, we want to know! Send a photo to info@xmomx.com, and our SWAT Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 6pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund using our pre-paid return label.

HYPOALLERGENIC

All of our jewelry are hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free. We proudly test every single style, to ensure they all meet our rigorous standards.

SHIPPING

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via UPS Mail Innovations, USPS, UPS Ground or Air.

DO YOU SHIP INTERNATIONALLY?

Yes, to select countries. Click HERE to see our International Order policy. Prices displayed on the website are in US dollars, and are exclusive of shipping and taxes. All relevant import taxes and duties will be included in the final purchase price.

Additionally, we offer secure one-step checkout via credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.

I ORDERED A MONOGRAM AND I'M STILL WAITING ON IT. WHEN WILL IT SHIP?

Monograms and other personalized pieces spend 1-5 weeks in production (you can check your invoice or the product page to see the production times.)

RETURNS

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Of course! We love experimenting with jewelry and understand that you might occasionally change your mind. You can send most unworn jewelry back within 30-days of the ship date for a full refund or credit. All tags must be attached. Please include your original invoice with your return, and note the reason for return. Without order information, we are unable to process your return. Additionally, if you received a free gift with purchase, please make sure to send it back with the return or the retail value of the gift will be deducted from your refund. Please note: Personalized styles and Final Sale items cannot be returned. We do not offer free return shipping for international orders. Click HERE to see our International Return policy.

HOW CAN I SHIP MY RETURN BACK TO Xm0mX Jewelry?

Your package includes a pre-paid USPS return label so you can easily send us your purchase. If you did not receive the label, you can email info@xmomx.com.We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for international orders. Please address all returns to:
Xm0mX Jewelry RETURNS

DID YOU RECEIVE MY RETURN YET?

You will receive an email notification from Xm0mX Jewelry when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your account. Without this information, we will be unable to process your return.

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT PIECE ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email info@xmomx.com.

PAYMENT & BILLING

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Discover, American Express and PayPal.

IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at info@xmomx.com.

PROMOTIONS

CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email info@xmomx.com.